Refund Policy

 

1. Introduction

At BrownHosting.com, we strive to ensure that our customers are satisfied with our services. However, we understand that there may be instances where you may require a refund. This refund policy outlines the terms and conditions under which refunds are processed.

2. Refund Eligibility

 

2.1 15-Day Money-Back Guarantee

We offer a 15-day money-back guarantee from the date of purchase on our hosting plans. If you are not satisfied with our services for any reason, you can request a refund within this period.

 

2.2 Monthly Plans

Refunds are not available for monthly plans. All payments made for monthly plans are non-refundable.

 

3. Non-Refundable Services

Certain services and addons are non-refundable. These include, but are not limited to:

• SSL certificates
• WHMCS licenses
• Any other addon services

 

4. Refund Process

 

4.1 Submitting a Refund Request

To request a refund, you need to raise a support ticket through our customer support portal. Please include the following information in your request:

• Your account details
• The reason for the refund request

 

4.2 Refund Method

Refunds will be processed using the original mode of payment used during the purchase. Please allow up to 10 business days for the refund to be credited to your account.

 

5. Payment Provider Fees

If the payment provider (gateway) charges any fees for processing the refund, these fees will be deducted from the refund amount. BrownHosting.com is not liable for any fees charged by the payment provider.

6. Exclusions

Refunds will not be granted under the following circumstances:

• Requests made after the 15-day money-back guarantee period.
• Requests for refunds on monthly plans or non-refundable services.
• Accounts suspended or terminated due to violation of our terms of service or abuse policies.

7. Contact Us

If you have any questions about this refund policy or need assistance with a refund request, please contact our support team at:

• Email: care@brownhosting.com

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By using our services, you agree to the terms outlined in this refund policy.